سياسة الاسترداد

30-Day Furniture Returns · No Restocking Fees

We want you to feel confident about your furniture purchase. If an eligible item is not right for your home, you may request a return within 30 calendar days of delivery, subject to the conditions below.

For personal-preference returns, you pay the actual return transport cost. For verified product defects, shipping damage, incorrect items, or missing parts, WinSpaces covers the necessary agreed resolution and related shipping costs.

Mattresses have separate return and trial terms. Please see Section 11.

1. Policy Overview

We do not charge restocking fees, return handling fees, or percentage-based return fees. Free standard outbound shipping will not be deducted from an eligible return refund.

The recommended 7-day reporting period does not shorten the 30-day furniture return window or limit applicable warranty coverage. Missing parts may be resolved by sending replacements rather than returning the entire item.

2. How the 30-Day Return Window Works

The return window begins on the date your item is delivered, not the order date or shipment date. Emailsupport@win-spaces.comwithin 30 calendar days of delivery to request a return.

For items delivered separately, each item has its own return window. If one item requires multiple packages, its return window begins when the final required package is delivered.

You only need to submit your request within the 30-day window. Once approved, follow the return shipping or collection instructions provided by our team. A collection delay caused by WinSpaces or our carrier will not invalidate a request submitted on time.

This policy applies to purchases made directly through win-spaces.com. For purchases through another retailer or marketplace, contact that seller for the applicable return process.

3. Eligibility for Personal-Preference Returns

Personal-preference returns include a change of mind, a customer-selected size or color that is unsuitable, or dissatisfaction with the item’s appearance or comfort.

To qualify:

• The item must be unused, undamaged, and in its original condition.
• Items requiring customer assembly must remain unassembled. Items delivered fully assembled are eligible if they meet the other return conditions.
• All original parts, hardware, accessories, and instructions must be included.
• An order number or other valid proof of purchase is required.
• The item must be free from customer-caused scratches, stains, odors, pet damage, alterations, or other signs of use.

You may carefully open the packaging to inspect the item. Opening the packaging for inspection alone does not make an item ineligible, provided it remains unused, undamaged, and meets the other conditions.

This furniture return policy is not a 30-day home-use or comfort trial. These personal-preference conditions do not determine how verified defects, shipping damage, or incorrect items are resolved.

4. Packaging and Large-Furniture Returns

Please retain the original cartons, protective inserts and wrapping throughout the return window. Furniture must be securely protected for its journey back, especially stone surfaces, leather upholstery, glass, corners and electrical components.

If the original packaging is missing or damaged, send us photos before arranging a return. We will review whether safe alternative packaging is possible. We do not apply a fixed repackaging penalty. Any third-party packaging service you choose must be quoted and agreed separately before it is arranged.

Depending on the item's size and weight, the return may use a parcel label, a freight carrier or a scheduled furniture collection. Our team will provide the authorized return address and packing instructions. Do not send the item to a warehouse address on the original shipping label unless we confirm it in writing.

For scheduled collection, please have the item safely packaged and ready at the agreed collection point. Tell us in advance about stairs, elevators, or other access restrictions. Standard collection does not include disassembly, moving furniture out of a room, carrying it downstairs, or special lifting services. Any additional arrangements and applicable costs must be explained and agreed upon before collection. For verified defects, shipping damage, or incorrect items, WinSpaces will arrange and cover the necessary agreed collection assistance.

5. Return Shipping and Fees

Personal-Preference Returns

You are responsible for the actual cost of transporting the item back. The amount depends on the item's dimensions, weight, packaging, collection address and carrier. It is not calculated as a percentage of the purchase price.

If WinSpaces arranges the return, we will provide the transport quote and obtain your agreement before booking. We will explain whether you pay the carrier directly or authorize a deduction from your refund. You may propose another carrier, but the return address and shipping arrangements must be confirmed by us first.

Quality issues, shipping damage and wrong items

Once the issue is verified, WinSpaces pays the necessary return shipping, replacement shipping and costs of the resolution agreed with you. You will not be charged a restocking or return handling fee for these cases.

Costs caused by a customer-provided incorrect address, a missed agreed collection or an unapproved special service are separate from routine return shipping. Any actual applicable carrier cost will be explained rather than replaced by a flat penalty.We do not charge restocking fees, return handling fees, or percentage-based return fees. Free standard outbound shipping will not be deducted from your eligible return refund. Any agreed return transport cost will be stated separately.

6. How to Start a Return

1. Email us:Contactsupport@win-spaces.comwithin the applicable return window.
2. Provide your order details:Include your order number, product name, delivery date, reason for return, and collection ZIP/postal code.
3. Share photos:Send photos of the item, included parts, and packaging. For damage or defect claims, include close-up photos or a short video where helpful.
4. Receive return instructions:We will review your request and confirm the return address, packaging requirements, shipping or collection arrangements, and any applicable customer-paid costs.
5. Return the item safely:Follow the agreed instructions and retain your tracking number or collection receipt.
6. Receive a refund update:After receiving and inspecting the return, we will email you the outcome.
   

Please contact us before shipping an item back, disposing of it, or arranging third-party repairs. This helps avoid unnecessary costs and preserves the information needed to resolve your request.

7. Defects, Shipping Damage & Incorrect Items

Inspect your delivery as soon as reasonably possible. If you notice visible damage, photograph the packaging and item, and note the damage on the delivery receipt where possible. Contact us promptly if the delivery appears unsafe or the item is incorrect.

We recommend reporting visible damage, incorrect items, or missing parts within 7 days of delivery. This recommendation does not shorten the30-day furniture return windowor limit applicable warranty coverage. Not noting damage on the delivery receipt does not automatically make a claim ineligible.

After reviewing the issue, we will work with you on an appropriate resolution, such as replacement parts, repair, replacement, or an authorized return and refund. For verified defects, shipping damage, or incorrect items, WinSpaces covers the necessary agreed resolution and related shipping costs.

Natural grain, leather markings, and minor screen-related color differences are not automatically defects. We assess the item against its description, images, and selected variant. Incorrect materials, finishes, or items that do not match the order will be reviewed as product issues.

8. Refund Amounts & Timing

After receiving and inspecting your authorized return, we will email you the inspection result. Approved refunds will be issued to your original payment method within 5–7 business days of approval.Your bank or payment provider may require additional time to post the refund.

Your refund is based on the amount actually paid for the returned item after discounts, plus any refundable taxes.

For personal-preference returns, we will deduct an actual return transport charge only if WinSpaces arranged the transport and you agreed to the deduction in advance. If you paid the carrier directly, we will not deduct that charge again.

For verified defects, shipping damage, or incorrect items, necessary agreed return shipping costs will not be deducted from your refund.

We do not charge restocking fees, return handling fees, or percentage-based return fees. Free standard outbound shipping will not be deducted.Optional services already completed at your request, such as assembly or upgraded delivery, are not refundable for personal-preference returns.

If an inspection raises an eligibility or condition issue, we will explain the findings and provide supporting information before deciding the refund amount. We will not apply undisclosed deductions.

9. Exchanges, Partial Returns & Cancellations

Eligible furniture exchanges must be requested within 30 calendar days of deliveryand meet the personal-preference return conditions.

For personal-preference exchanges, you pay the actual return transport cost and any price difference. Standard shipping for the replacement item remains free to supported delivery addresses. If the replacement costs less, we will refund the difference. For verified defects, shipping damage, or incorrect items, WinSpaces covers the necessary agreed exchange shipping costs.

You may return an eligible individual item from a multi-item order. Refunds are based on the amount actually paid for that item after applicable discounts. Promotional discounts are not redeemable for cash, and refunds will not exceed the amount paid.

To request a cancellation, contact support@win-spaces.comas soon as possible. We will confirm whether shipment can still be stopped. Once shipped, cancellation or interception may not be possible. We will explain the available return options and any applicable actual transport costs before arranging additional services. Verified defects, shipping damage, or incorrect items are not treated as personal-preference returns.

10. Items Not Eligible for Personal-Preference Returns

The following are not eligible for personal-preference returns:

• Items clearly marked “Final Sale”or“Non-Returnable”before purchase.
• Custom-made or personalized items clearly identified as non-returnable before purchase.
• Items used, assembled by the customer, altered, or damaged after delivery.
• Items missing required parts, unless the missing parts were an issue with the original delivery.

Selecting a standard size or color does not make an item custom-made. Items delivered fully assembled remain eligible if they meet the other return conditions.

Missing or damaged original packaging does not automatically make an item ineligible. Contact us before returning it so we can assess a safe alternative packaging arrangement.

These exclusions apply to personal-preference returns. They do not exclude assistance for verified defects, shipping damage, incorrect items, or missing parts from the original delivery.

11. Mattresses — Separate Return & Trial Terms

Mattresses are not covered by the general furniture return conditions above. Any mattress trial, trial start date, adjustment period, return window, eligibility requirements, and collection arrangements must be stated in the applicable mattress policy.

Please review the mattress-specific terms linked on the product page before purchasing. If you cannot find them, email support@win-spaces.comfor confirmation. Do not assume that the furniture’s 30-day return window applies to a mattress or that every mattress includes a sleep trial.

For orders containing both a mattress and a bed frame, the bed frame follows this furniture return policy, while the mattress follows its separate terms. A mattress trial does not extend the bed frame’s return window.

12. Frequently Asked Questions

Does the 30-day return policy include free return shipping?

For personal-preference returns, you pay the actual return transport cost. For verified defects, shipping damage, or incorrect items, WinSpaces covers the necessary agreed return shipping costs.

Do you charge restocking or return handling fees?

No. We do not charge restocking fees, return handling fees, or percentage-based return fees. Free standard outbound shipping will not be deducted from an eligible return refund.

Can I open the packaging to inspect my furniture?

Yes. You may carefully open the packaging to inspect the item. It must remain unused, undamaged, and meet the other return conditions. Items assembled by the customer are not eligible for personal-preference returns; items delivered fully assembled remain eligible.

Please retain the protective packaging. If the original packaging is missing or damaged, contact us so we can assess a safe alternative.

What if return collection takes place after day 30?

Submit your return request within 30 calendar days of delivery. A later collection date caused by WinSpaces or our carrier will not invalidate a request submitted on time. Please follow the agreed collection schedule.

Can I send an item back without contacting you first?

Please contact support@win-spaces.comfor return authorization and instructions before shipping anything back. We will confirm the correct return address, packaging requirements, transport arrangements, and any applicable costs. Do not use the original shipping label’s sender address unless we confirm it.

13. Contact & Policy Updates

For assistance, email support@win-spaces.comwith your order number and a brief description of your request. We will explain the applicable return conditions and next steps in writing.

Updates to this policy will not reduce the return rights provided when your order was placed. Nothing in this policy limits consumer rights that cannot be excluded under applicable law.