RETURNS & EXCHANGES
Return Policy
A clear and simple return experience designed to give you confidence when choosing WinSpaces furniture.
Return Overview
At WinSpaces, we want you to love every piece of furniture in your home.
If your purchase does not meet your expectations, eligible items may be returned according to the guidelines below.
Please contact our customer support team before returning any product.
Return Eligibility
To qualify for a return, products must meet the following conditions:
- Return requests must be submitted within 30 days of delivery.
- Products must be unused and in original condition.
- Items must include original packaging and accessories when applicable.
- Customers must provide order information and photos if requested.
Items Not Eligible For Return
Certain items cannot be returned due to hygiene, customization or product handling requirements.
- Customized or made-to-order products.
- Mattresses that have been opened or used.
- Products damaged through misuse or improper care.
- Items modified after delivery.
Return Process
Contact our support team with your order number and return request.
Our team will review your request and provide return instructions.
Once the returned item is received and inspected, your refund will be processed.
Refund Information
Approved refunds will be processed to the original payment method.
- Refund processing time may vary depending on your payment provider.
- Original shipping costs may not be refundable.
- Return shipping costs may apply depending on the reason for return.
Damaged Or Defective Items
If your furniture arrives damaged or has a manufacturing defect, please contact us as soon as possible.
Please provide:
- Order number.
- Photos or videos showing the issue.
- Description of the damage.
Our team will review your case and provide an appropriate solution.
Contact Us
Need help with a return? Our support team is ready to assist.
Email:
support@win-spaces.com