Refund policy
We accept returns and exchanges of eligible items in new, unused condition within 30 days of receipt, with valid proof of purchase. Please contact us at [email: support@win-spaces.com] before sending anything back, as returns will not be processed without prior notice.
For more details, please refer to the tables below.
Quality issues/ Shipping damage
- Provide your order number and a short description of the issue
- Upload clear photos or videos showing the problem or packaging
- Keep the original packaging in case it’s needed for verification
Wrong items/ Missing items
- Provide your order number and a short description of the issue
- For wrong items: upload photos showing the product received
- For missing items: upload photos of the package and contents (if possible)
- Keep the original packaging in case it’s needed for verification
Incorrect delivery address provided by customer
Changed your mind or not fully satisfied with the product
- Ensure the item is unused, unassembled, and in its original condition
- Keep the original packaging (required for returns)
- Submit your order number along with a brief reason for return
- Upload photos or videos to confirm the item's condition
- 20% return shipping fee for non-defective returns
- $59 repackaging fee (waived if original packaging is intact)
Important Return Exceptions
1. win-spaces.com is not liable for any labor costs or project delays resulting from incorrect or delayed shipments.
We recommend verifying product details and availability before scheduling any third-party services.
2. The following items are non-returnable:
- Clearance or final sale items
- Customized or made-to-order products
- Items purchased offline or not listed on our website
- Items labeled as “Non-Returnable” on their product pages
- Items that have been assembled, disassembled, or used
FAQs
1. How Soon Will I Receive My Refund?
|
Payment Method |
When to initiate a refund? |
When will I receive my refund? |
|---|---|---|
|
PayPal |
Once we receive and inspect your return, we’ll issue your refund within 5-7 business days to your original payment method. |
For PayPal payments, the refund will typically appear in your PayPal account immediately after it is processed. |
|
Credit Card (including: Apple Pay, Google Pay, Affirm, etc.) |
For credit cards or other methods, please note that it may take additional time for your bank or credit card provider to reflect the refund on your statement. |
2. Why Do We Charge a Return Shipping Fee?
We charge a return shipping fee for non-defective returns to help cover the costs of handling, inspection, repackaging, and restocking inventory. This allows us to continue offering quality service and fair pricing while ensuring returned items are properly processed and re-shelved.
We apply a return shipping fee of 20% of the original product price for returns due to customer preferences. If applicable, a $59 repackaging fee will also be deducted if the original packaging is missing.
Please refer to the example below for clarity:
|
Item |
Amount (USD) |
|---|---|
|
Original Product Price |
$500 |
|
Return Shipping Fee (20%) |
-$100 |
|
Repackaging Fee (if applied) |
-$59 |
|
Final Refund Amount |
$341 |
3. Why Should I Keep the Original Packaging?
Our packaging is tailored carefully to each product to ensure safe transit. Returning products without the original packaging increases the risk of damage during transit, which can affect refund eligibility. We recommend keeping all packaging to ensure a smooth return process and protect your refund eligibility. This helps protect your purchase and avoid unnecessary issues.